Managing laundromat reviews and feedback

Online reviews can make or break a laundromat business. For many customers, your reviews are the first thing they see when searching online, and they play a major role in trust, visibility, and choice. In fact, more than 90% of consumers read reviews and 84% trust them as much as personal recommendations.

For laundromats, reviews don't just influence results, they directly impact how often your business appears in local Google searches.

This guide explains managing laundromat reviews and feedback in a simple, practical way. You’ll learn why reviews matter, how to generate them consistently, and how to respond professionally, even when feedback isn’t positive.

How to get laundromat reviews consistently 

Most customers won’t leave a review unless they’re asked. That’s not a reflection of your service – it’s just human behaviour.

Simple ways to get laundromat reviews:

• QR codes at the right moment: Place QR signage on machines, walls, or receipts linking directly to your review page.

• Follow-up texts or emails: Send a short thank-you message after a visit with a review link.

• In-store conversations: Train staff to ask happy customers casually, especially after helping them.

• Loyalty program prompts: Invite repeat customers to leave feedback once they’ve had several positive visits.

A smart approach is to separate feedback from public reviews. Direct customers first to a simple online feedback form. Customers with issues can reach you privately, while happy customers can be invited later to leave a Google review once their experience is complete – turning problems into genuine social proof instead of public complaints. 

Avoid offering direct incentives for Google reviews to stay within platform guidelines.

Optimise your laundromat Google Reviews

Your Google Business Profile is the foundation of laundromat reputation management. If it’s incomplete or unclaimed, you’re invisible to many local searches.

What to optimise:

• Claim and verify ownership of your profile

• Add accurate opening hours and contact details

• Write a clear description of your services

• Upload high-quality photos of machines, seating and amenities

• List features like free Wi-Fi, vending machines or 24-hour access

A complete profile improves local search visibility and gives customers confidence before they ever step inside.

Responding to laundromat Google reviews (positive & negative)

Every review deserves a response. It shows professionalism and reassures future customers that you care. So laundromat feedback management would play an important role. 

For positive reviews:

• Reply quickly and thank the customer by name

• Mention something specific they enjoyed

• Invite them back again

For negative reviews:

• Stay calm and professional

• Apologise for the experience (without arguing)

• Offer to resolve the issue privately

• Respond within 48 hours

If your laundromat Google review is fake or misleading, report it through Google’s tools. If removal isn’t possible, reply politely and factually – future customers will judge your response more than the complaint itself.

Use feedback to improve your business

Reviews aren’t just for marketing – they’re a free operations report.

What to look for:

• Repeated mentions of machine issues

• Comments about cleanliness or comfort

• Customer Feedback on pricing or payment convenience

Use Google Business Profile insights to track trends over time, then act on them. When you make improvements, tell customers. Publicly acknowledging feedback builds trust and encourages more reviews.

Showcase your best reviews

Positive feedback shouldn’t live only on Google. It’s one of your strongest marketing assets.

Ways to reuse great reviews:

• Add testimonials to your website

• Embed Google reviews on key pages

• Share quotes on social media

• Display top reviews on in-store signage

Displaying reviews at the point of decision can significantly increase first-time visits. When customers see that others trust you, they’re more likely to visit – and more likely to leave a review themselves.

How Bubblepay makes review management easier

Technology can remove friction from laundromat feedback management. Bubblepay helps owners identify happy customers and invite feedback at the right time.

Bubblepay supports review growth through:

• QR codes that link directly to feedback or review pages

• Loyalty programs that identify repeat, satisfied customers

• Real-time insights via the owner app

• Cashless payments that reduce frustration and improve experience

Better experiences lead to better reviews consistently. By removing payment friction, Bubblepay helps ensure the moment you ask for a review follows a positive experience.

Manage laundromat reviews & feedback with Bubblepay

Managing laundromat reviews and feedback doesn’t need to be complicated. With the right systems, reviews become a growth tool – not a stress point.

If you want to simplify payments, improve customer experience, and make review requests effortless, book a demo with Bubblepay today and see how easy modern laundromat management can be